[bksvol-discuss] Re: Fwd: Re: can't sign in
- From: Cindy <popularplace@xxxxxxxxx>
- To: bksvol-discuss@xxxxxxxxxxxxx
- Date: Mon, 29 Aug 2005 16:10:59 -0700 (PDT)
You and Peter seem to have covered all the tings I
thought of, including starting with a new password.
Did you change ISPs or do you have cable or DSL
access? If so, maybe the problem is with them. I had a
problem for 5 months accessing the San Diego County
Library site, and nothing either the County or my
cable company could do helped, nor could they telll me
what the problem was. Finally, after 5 months, I was
suddely able to access it again.
I've had to turn off my Norton automatic virus scanner
to get my scanner to work smoothly, although I don't
know why that should affect it. If you have Norton
running constantly int he backgfound, you might try
turning that off.
Good luck. I don't know why Peter says that changing
your password wouldn't matter.
Maybe try writing to the webmaster--or, if you have
cable or DSL, have them check. We had problems with
DSL recently and something the phone company had done
has erased out password and we had to start over with
a new one.
I don't tink any of my ideas will work, though. You'be
probably tried them all.
Cindy
--- Bud Schwab <budschwab@xxxxxxxxxxx> wrote:
>
>
> Hi Guys,
>
> I am forwarding some notes that were passed back and
> forth between
> Peter Shelly and myself about my problem of not
> being able to sign
> into bookshare to upload books. I think Peter has
> run out of ideas
> and given up on me. I just wondered if anybody else
> might have a new
> idea as to what I could do. It's really a mystery
> and of course I
> can't send in any more books till I get this figured
> out.
>
> Thanks for any suggestions.
>
> Bud Schwab
> >Date: Fri, 26 Aug 2005 08:48:20 -0700
> >To: "Bookshare Support" <support@xxxxxxxxxxxxx>
> >From: Bud Schwab <budschwab@xxxxxxxxxxx>
> >Subject: Re: can't sign in
> >
> >Hi Peter,
> >
> >I hate to be such a problem, but nothing seems to
> work in solving
> >the problem. I did disable Norton automatic
> feature and then tried
> >to sign in bookshare with the same message about
> incorrect
> >password. Any other thoughts? As I say it just
> started doing this
> >within the last week. The Norton live update was a
> good thought but
> >it must not be that. Is turning off Norton's
> automatic feature the
> >same as turning it off? Otherwise I guess I
> wouldn't know where to
> >turn it off. I did it from the systray.
> >Thanks again.
> >
> >Bud
> >At 05:31 AM 8/26/2005, you wrote:
> >>Bud,
> >>
> >> I have been able to log into your account.
> It's quite possible
> >> that something changed in Norton during one of
> its live
> >> updates. You should try temporarily disabling it
> and then again
> >> trying the Bookshare site. Registering a new
> account would not
> >> make any difference. Thanks.
> >>
> >>
> >>________________________
> >>Peter M. Scialli, Ph.D.
> >>Associate, Technical Projects, Bookshare.org
> >>www.bookshare.org
> >>
> >>A Project of The Benetech Initiative - Technology
> Serving Humanity
> >>peter @benetech.org
> >>www.benetech.org
> >>
> >>
> >>----- Original Message ----- From: "Bud Schwab"
> <budschwab@xxxxxxxxxxx>
> >>To: "Bookshare Support" <support@xxxxxxxxxxxxx>
> >>Sent: Thursday, August 25, 2005 11:28 PM
> >>Subject: Re: can't sign in
> >>
> >>
> >>>Hi Peter,
> >>>
> >>>No I haven't made any changes like that recently.
> This just
> >>>started a few days ago. I do have Norton but
> have had it for
> >>>years. Is it possible to reapply somehow and
> fill in id and
> >>>password again, or what can I do to get going
> again? Thanks for
> >>>sticking with me through this.
> >>>
> >>>Bud
> >>>At 10:31 AM 8/25/2005, you wrote:
> >>>>Hi Bud,
> >>>> Is it possible that you changed anything
> about your privacy
> >>>> or firewall settings? If you upgraded to
> Windows XP SP2, for
> >>>> example, this would make some changes. If you
> added or changed
> >>>> any firewall or anti spyware software, this
> could also cause
> >>>> temporary problems. Norton products almost
> always cause
> >>>> problems for Bookshare access. If you have any
> such software
> >>>> running or configured differently, it will be
> possible to
> >>>> configure Bookshare.org as a trusted web site.
> It sounds to me
> >>>> like Bookshare cookies are getting blocked on
> your system. Thanks.
> >>>>
> >>>>
> >>>>________________________
> >>>>Peter M. Scialli, Ph.D.
> >>>>Associate, Technical Projects, Bookshare.org
> >>>>www.bookshare.org
> >>>>
> >>>>A Project of The Benetech Initiative -
> Technology Serving Humanity
> >>>>peter @benetech.org
> >>>>www.benetech.org
> >>>>
> >>>>
> >>>>----- Original Message ----- From: "Bud Schwab"
> <budschwab@xxxxxxxxxxx>
> >>>>To: "Bookshare Support" <support@xxxxxxxxxxxxx>
> >>>>Sent: Thursday, August 25, 2005 12:13 PM
> >>>>Subject: Re: can't sign in
> >>>>
> >>>>
> >>>>>
> >>>>>Hi Peter,
> >>>>>
> >>>>>Thanks for the reply I just did all that but
> still no luck. I
> >>>>>went to tools and arrowed up to internet
> options, then pressed
> >>>>>enter, then I tabbed to delete files, then
> pressed enter, then
> >>>>>where it said delete offline content it was
> unchecked so I
> >>>>>pressed spacebar to check it. I also pressed
> enter and then
> >>>>>tabbed to ok and entered. I tried it three
> times and still get
> >>>>>the message about password error. Any other
> thoughts? Here I
> >>>>>thought we had the problem solved
> >>>>>Thanks..
> >>>>>
> >>>>>Bud
> >>>>>
> >>>>>.
> >>>>>
> >>>>>>incorrect password even though you have
> entered the correct
> >>>>>>one. The way to fix this problem if it exists
> is to eliminate
> >>>>>>the bad password from the memory. This is how
> you do that: Go
> >>>>>>to the tools menu and arrow up to where it
> says Internet
> >>>>>>Options. Hit Enter there to get to a property
> sheet. Next tab
> >>>>>>over to where it says Delete Files and hit
> Enter. Now, hit tab
> >>>>>>until it says Delete Offline Content. Hit
> Enter there. Now,
> >>>>>>tab to where it says OK and hit Enter. You
> may have to hit OK
> >>>>>>on the following screen as well. ONce you are
> back in the main
> >>>>>>view of Internet Explorer and you go to the
> Bookshare.org logon
> >>>>>>page, you should be able to Enter your Email
> and password again
> >>>>>>with better success. Please let me know if
> this helps.
> >>>>>>
> >>>>>>
> >>>>>>________________________
> >>>>>>Peter M. Scialli, Ph.D.
> >>>>>>Associate, Technical Projects, Bookshare.org
> >>>>>>www.bookshare.org
> >>>>>>
> >>>>>>A Project of The Benetech Initiative -
> Technology Serving Humanity
> >>>>>>peter @benetech.org
> >>>>>>www.benetech.org
> >>>>>>
> >>>>>>
> >>>>>>----- Original Message ----- From: "Bud
> Schwab" <budschwab@xxxxxxxxxxx>
> >>>>>>To: <Peter.S@xxxxxxxxxxxx>
> >>>>>>Sent: Wednesday, August 24, 2005 11:53 PM
> >>>>>>Subject: can't sign in
> >>>>>>
> >>>>>>
> >>>>>>>
> >>>>>>>>
> >>>>>>>>Hi Peter,
> >>>>>>>>
> >>>>>>>>I've been trying to upload a book for
> bookshare and I keep
> >>>>>>>>getting the message that there is a password
> error. I have
> >>>>>>>>tried several times and still no luck, so I
> clicked on send
> >>>>>>>>me my password and whenit came it was the
> same one I have ben
> >>>>>>>>using for a couple of years or more. I
> noticed also that my
> >>>>>>>>id was not filled in already like it usual
> is so I had to
> >>>>>>>>fill that in also. Do you have any ideas as
> to what might be
> >>>>>>>>happening and how I can fix it? I've sent
> in several hundred
> >>>>>>>>books with this password without any
> problem.
> >>>>>>>>Thanks.
> >>>>>>>>
> >>>>>>>>
> >>>>>>>>Bud Schwab
> >>>>>>>>W 6 Z Y P
> >>>>>>>>Malibu, California
>
>
>
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