Yes, Joe but how do you get to ask for such a person? I just get the machine-voice sally asking for a prompt. I then wind up in the sub-continent again. I've tried six times and hung up each time. I've pretty well decided by now to drop sympatico and switch the rogers. I only used sympatico because the TV outlet was too far from my computer. I've figure a way to make it work. jim ----------------------------------------------------------- For information about MUGLO: http://www.freewebs.com/muglo -----------------------------------------------------------