Jim, That's a little known fact. If you refuse to deal with an overseas support person, they have to kick it upstairs to the North American centres. They will fight you on it, because they get dinged every time it happens. Best wishes, Joe Nolan On 19-Apr-07, at 7:19 PM, Hawk wrote: > How did you ask for a Canadian Theresa, I just keep getting passed > on by > machines to India or somewhere? Jim > > ----------------------------------------------------------- > For information about MUGLO: http://www.freewebs.com/muglo > ----------------------------------------------------------- ----------------------------------------------------------- For information about MUGLO: http://www.freewebs.com/muglo -----------------------------------------------------------