RE: Obtuse errors at MOS
- From: Don Granaman <DonGranaman@xxxxxxxxxxxxxxx>
- To: "yong321@xxxxxxxxx" <yong321@xxxxxxxxx>, "jkstill@xxxxxxxxx" <jkstill@xxxxxxxxx>
- Date: Fri, 29 Oct 2010 14:06:48 -0500
I doubt it was a timeout problem. The 1st try took perhaps 15 minutes, but the
2nd try took < 5 minutes. (I've been burned by "data loss" errors on MOS
enough times, that I now always copy anything more than a sentence into a text
file also.)
-----Original Message-----
From: oracle-l-bounce@xxxxxxxxxxxxx [mailto:oracle-l-bounce@xxxxxxxxxxxxx] On
Behalf Of Yong Huang
Sent: Friday, October 29, 2010 1:51 PM
To: jkstill@xxxxxxxxx
Cc: oracle-l@xxxxxxxxxxxxx
Subject: Re: Obtuse errors at MOS
> because the HTML interface was unable to create an SR
> a few months ago.
> Dunno if they have fixed that.
You can create an SR on supporthtml.oracle.com. The problem is its short
timeout, maybe 1 or 2 hours. So if it takes you too long to prepare the
SR, you may lose what you typed. The Flash interface has a much longer
timeout.
Once I spent time doing something in the browser cookie to see if I
can prolong the timeout. I couldn't get it to work. In fact, the timeout
may be on the server side. Then it's completely impossible.
Yong Huang
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