Re: Flash-only MetaLink :-(
- From: Robyn <robyn.sands@xxxxxxxxx>
- To: vandreev@xxxxxxxxx
- Date: Thu, 9 Jul 2009 15:45:26 -0400
I received an email stating that Metalink was going away and that I needed
to download the proper version of Adobe flash for My Oracle Support. I
typically don't put flash on any of my machines, so I replied to the email
with this:
---
Received the email about Adobe flash and the last thing I want to
deal with is maintaining Adobe on all the machines I may need to
access support from.
This is just one of many reasons why I use metalink less and less and
less. There's so much junk on the screen and in the search results
that I can find better answers faster with google.
---
They opened an SR within about 30 minutes and someone must have actually
actually read it because the title of the SR is 'Using google is better a
search than using Flash'
The response was a very nice note saying that they were sorry there were
things that I didn't like about the new support tool and that they would
escalate my feedback to management. I received updates every day for about
3 days, apologizing that they could not help and asking if there was
anything else they could do for me and if not, could they close the SR,
please.
Although I doubt management will ever see the thing, it was nice to know
that the email actually was seen by a person and it was acted on quickly. I
expected it to land in a bit bucket and get purged instantly.
And I'm really glad I didn't use the words I almost used in the email, as
it's now readable by everyone in my company with access to the single,
company wide CSI.
Robyn
--
I may not have gone where I intended to go, but I think I have ended up
where I needed to be.
Douglas Adams
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