Kathryn I'm just a novice in these things , but from reading your cri-de-coeur, it strikes me that you might save yourself a lot of hassles by switching word processors? Have just discovered this alternative WP - Meliel, for academics which seems to be getting rave reviews from ex Word users http://www.redlers.com/mellel.html Might be worth exploring - and then dumping Word! From my own recent experience in switching to Panther (and losing all my URLs, Address Book and Email ) I recommend lots of backing up and treading carefully, where even angels fear to go ! :-) With current SW problems I have with Safari and Mail, under Panther, I find it useful in deciding whether I'm a dummy, by finding others with like problems - by attending the Apple Support Discussion groups ( some are so negative I'm amazed that Apple allows them! ) and also to access VersionTracker http:/www.versiontracker.com/macosx/ , and read the Users comments on any Mac Software . Reassuring - if not inspiring ! and perhaps better than pressing the delete key 39 times !! :-) Good luck Ilbert On 12 Jan 2004, at 2:42 AM, Kathryn-Jane Hazel wrote: > Hi Eric: > > I've installed lots of RAM; I now have 640 MB, and I had my computer > password reset, so I can install new software. But I am still having > problems. > > I had an episode of kernel panic once again when I left the PowerBook > in sleep; this was after I had re-connected my USB hub (it's an Adesso, > model AUH-103). > > I disconnected it but still had strange stuff happening, such as the > scattered screen when I exited MSWord before putting the computer to > sleep (Take a look at the pictures on the www.blackcider.com site; that > is what's happening, and this is after my logicboard was replaced). > > Other stuff that happens is I opened up my MSWord files and they were > blank, except for a tiny screen in the top left-hand corner that looked > like the kind of screen when you open up an Excel file, except there > was nothing in it either. This was after getting a message that the > Excel application had quit - just as I was waking my computer from > sleep. (I had been using Excel the night before.) > > The other glitches are that sometimes it is extremely difficult to > select copy to move it within a document, and other times it works > fine; sometimes I can't de-select copy, despite clicking on my mouse > six, seven, a dozen times; sometimes I can add words to my dictionary, > and other times not; sometimes page layout shows my documents in > WYSIWYG, and other times in tiny unreadable type; strange dialogue > boxes pop up unbidden; documents that I want to save to disk keep > opening up, no matter how many times I try to close them; and on and > on. > > This is the laptop from hell. Although these may seem like small > irritations, they are adding hours and hours to my work, because small, > simple tasks like moving copy take me minutes instead of seconds > because of the problems with selecting and de-selecting, and having to > close these @#$%^&* dialogue boxes and trying to save files to disk > which keep opening up and/or giving me messages such as "Do you want to > revert to the saved document?". > > My external floppy disk drive is a macally, as is my mouse; my printer > is a Brother HL-1435. These are the only external devices I use, and I > now connect them one at a time rather than use my USB hub, which is > also irritating and time-consuming. > > I haven't installed OS 10.3.2 yet, but if this keeps up, I will. If I > do that, though, do I need to save my bookmarks and e-mails? I > understand that to do that I have to import them - whatever that means! > (I'll get help for that, too.) > > Is MS Office 10.1.5 really that much better? You say that it isn't as > satisfactory as Word 98, which I also liked, but alas, can no longer > use. > I will upgrade to that if it is worth it - I'm desperate! > > Anyway, I am very pessimistic about what can be done with this machine. > Fortunately I have AppleCare for another three years, but I don't > know > if I can stand it for that length of time. (I just tried to select a > letter in a word I had misspelled and it took me 39 tries before it > would do it). > > I did not have any of these problems until after I upgraded to OS > 10.2.8, which is why I am wary of upgrading to 10.3.2. > > I hope there is a solution. If there isn't, will Apple give me a new > PowerBook - or will they say it's a software problem, so tough luck? > > Cheers (sort of), > > Kathryn > > > > _________________________________________________ > > For information concerning the MUGLO List just click on > > http://muglo.on.ca/pages/members.html#Joinmuglo > > Don't forget to periodically check our web site at: > > http://muglo.on.ca/ > > _________________________________________________ For information concerning the MUGLO List just click on http://muglo.on.ca/pages/members.html#Joinmuglo Don't forget to periodically check our web site at: http://muglo.on.ca/