I agree. Let's just wait and see what happens. I've sent them suggestions in the past and I always get the same reply: your suggestion has been sent to product manager. I'm sure you've all seen the message that I sent them and the reply I got.
As of now, I'm satisfied with the Apex, for the most part. However, it would really be nice to have docx support and fix the security alert and information dialogs bugs. They are time-consuming and they sometimes freeze my unit. Perhaps an up-to-date web browser would do us very well.
Other than that, I'm happy with the Apex, especially since I have it up-to-date with KeySoft 9.2.2. The pdf converter was a major change, but we need docx as well.
CarlosSent from my BrailleNote Apex BT 32 running KeySoft 9.2.2 build 1075 from the Humanware BrailleNote family
----- Original Message ----- From: Alex Hall <mehgcap@xxxxxxxxx To: joseph.lee22590@xxxxxxxxx Date sent: Fri, 3 May 2013 09:40:00 -0400Subject: [BNU] Re: Admin's letter (please read): Replies from Technical Support, letters and so on
I, too, would like to thank Greg and Gilles for their courteous and timely responses to our concerns. As Greg said, actions speak louder than words, so I know we are all waiting to see what this year will bring in terms of advancements to the Braillenote.
I propose that, if nothing significant happens within this calendar year (in other words, by December 2013), we consider a petition and/or other form of campaign. I am suggesting giving them this year because, as Greg said, they recently changed the way Keysoft is distributed so they can push smaller updates more frequently, and they need a chance to implement this new system. A few months (the change was in January) is not enough time to prepare and release anything in the world of software development, so giving them until December seems fair.
By all means, continue sending feature requests, bug reports, complaints, concerns, and so forth to Humanware, but I think a concerted campaign to get them to keep moving the Braillenote ahead should wait until they have a chance to use the new update system to its full potential.
That's just my opinion. What do you all think? I realize we have given them years to fix things, but the change in Keysoft's license system is, I hope, a step in that direction, so hopefully more changes are coming our way. It only seems fair that we allow them the time to unveil anything else they may have in store now that the big change is out of the way. On May 3, 2013, at 9:22 AM, Joseph Lee <joseph.lee22590@xxxxxxxxx> wrote:
Dear BrailleNote user community:We're glad to see that interaction between users and HumanWare is going well, based on replies we've seen so far. However, we would like to take this time to clarify what is and is not a "standard" response
from Technical Support from HW:What is the standard reply: Standard reply from HumanWare Technical Support might include forward notices (e.g. "we'll forward this to product manager"), considerations (e.g. "we'll consider this for the
future release") and so on.Replies from staff (and ones that would benefit the list in the long term): messages from trusted sources, including Greg Stilson and other Humanware staff involved with BrailleNote line (KeySoft developers
included).In the admins' opinion (and from experiences), it is fine to forward
replies from Humanware staff, including Technical Support team.However, what we believe would be a more useful forward would be from a trusted source (including Greg) that sheds some light on what's going on. So, in the end, we would like to ask for discernment when
forwarding replies.As for letters and so on: We believe that a collective letter would have a better chance of success. Although letters from individual members would give better numeric statistics, it may diminish the quality of our "voice" - that is, may add conflicting information,
debates among senders and so forth. For this reason, we welcomesuggestions on what this collective letter should contain and we do welcome discussion of such on this forum. Once the suggestions are collected, then let a representative take care of sending the letter to appropriate addresses; that way, others can help out on different issues and answer other questions. In the end, we're glad to see how the recent thread on a letter on future of BrailleNote turned out well - we believe this experience would be a wonderful role model when dealing with future letters and discussions surrounding such letters
(if any in a future time).So, in conclusion, I (Joseph) would like to thank all those involved with the recent letter sent by Alex (the other admin), especially Alex and those who gave suggestions. The thread may not be over yet, but I (Joseph) believe that the discussion surrounding the recent letter is going the right direction (keep your comments coming). I'd also like to thank Greg (on behalf of admins and users) for reassurance from HumanWare on BrailleNote and its future, and we do hope to see some
wonderful news on BrailleNote when it is ready. Thanks. Sincerely, Joseph -------------------------------BNU: BrailleNote Users - a forum for users of BrailleNote family of products from Humanware.
Website: www.braillenoteusers.infoIMPORTANT: By default, replies will be sent to individuals. If you feel that your reply would be useful for others, please use "reply to all" feature in your email client.
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Have a great day, Alex (msg sent from Mac Mini) mehgcap@xxxxxxxxx -------------------------------BNU: BrailleNote Users - a forum for users of BrailleNote family of products from Humanware.
Website: www.braillenoteusers.infoIMPORTANT: By default, replies will be sent to individuals. If you feel that your reply would be useful for others, please use "reply to all" feature in your email client.
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If you have any comments or questions for list moderators, please send an email to braillenote-moderators@xxxxxxxxxxxxx. Thanks.
------------------------------- BNU: BrailleNote Users - a forum for users of BrailleNote family of products from Humanware. Website: www.braillenoteusers.info IMPORTANT: By default, replies will be sent to individuals. If you feel that your reply would be useful for others, please use "reply to all" feature in your email client. If you wish to unsubscribe from this list, send an email with the subject line of "unsubscribe" to braillenote-request@xxxxxxxxxxxxx. You can also visit our list page at: www.freelists.org/list/braillenote From this page, you can unsubscribe, change email delivery settings and view list archives. If you have any comments or questions for list moderators, please send an email to braillenote-moderators@xxxxxxxxxxxxx. Thanks.
