RE: how good is oracle tech support?
- From: April Wells <AWells@xxxxxxxxxx>
- To: "'oracle-l@xxxxxxxxxxxxx'" <oracle-l@xxxxxxxxxxxxx>
- Date: Tue, 6 Apr 2004 09:25:21 -0500
Might just be an example.
I had a MISERABLY botched clone during our 11.5.6 implementation, and opened
an itar spelling out exactly what was wrong with my setup and exactly what
steps I had already taken...
And the EVER so helpful <DEEP SARCASM> analyst READ me the cloning white
paper at 3 am after an already 16 hour day (every single word that was on
the white paper).
It is often the way you phrase your itar, it is also (often) a matter of who
you get assigned.
When sev-1s get routed to the UK, it is like they went into a black hole.
"oh yes, the analyst is in the next cubicle, she will call you back in 15
min or less".... an hour later... "oh, yes, the analyst just stepped out but
will be back in 5 min"... an hour later.... etc... etc
It got to be a game
BUT...
I also got a few of the most amazingly helpful analysts. Walk you through
things that aren't even 'exactly' connected to your tar... but things that
you might find if you... whatever...
ajw
April Wells
Oracle DBA/Oracle Apps DBA
Corporate Systems
Amarillo Texas
@>-->-->--
"Few people really enjoy the simple pleasure of flying a kite"
Adam Wells age 11
"Imagination is the highest kite one can fly."
Lauren Bacall
-----Original Message-----
From: DENNIS WILLIAMS [mailto:DWILLIAMS@xxxxxxxxxxxxx]
Sent: Tuesday, April 06, 2004 8:59 AM
To: 'oracle-l@xxxxxxxxxxxxx'
Subject: RE: how good is oracle tech support?
Ryan -
Sorry about the false send - laptop issues.
I have found that quality is overall excellent, but a lot depends on how
you phrase your TAR. It is not unusual for you to get a first line person
until you can spell out the seriousness of your request.
Offhand I would say that worrying about plan table locations sounds like
a trivial request.
Dennis Williams
DBA
Lifetouch, Inc.
dwilliams@xxxxxxxxxxxxx
-
The information contained in this communication, including attachments, is
strictly confidential and for the intended use of the addressee only; it may
also contain proprietary, price sensitive, or legally privileged information.
Notice is hereby given that any disclosure, distribution, dissemination, use,
or copying of the information by anyone other than the intended recipient is
strictly prohibited and may be illegal. If you have received this communication
in error, please notify the sender immediately by reply e-mail, delete this
communication, and destroy all copies.
Corporate Systems, Inc. has taken reasonable precautions to ensure that any
attachment to this e-mail has been swept for viruses. We specifically disclaim
all liability and will accept no responsibility for damage sustained as a
result of software viruses and advise you to carry out your own virus checks
before opening any attachment.
----------------------------------------------------------------
Please see the official ORACLE-L FAQ: http://www.orafaq.com
----------------------------------------------------------------
To unsubscribe send email to: oracle-l-request@xxxxxxxxxxxxx
put 'unsubscribe' in the subject line.
--
Archives are at //www.freelists.org/archives/oracle-l/
FAQ is at //www.freelists.org/help/fom-serve/cache/1.html
-----------------------------------------------------------------
Other related posts:
