I recently requested a MLR for rdbms 10.2.0.5 + Linux x86-64 The first quick reply from support was that I should download a patch for 10.2.0.4 :( The second quick reply from support was that I should download a patch for IBM AIX :( :( Finally they had to create the request for the MLR ... if only they read the information we provide in the SR. :( On Tue, Apr 12, 2011 at 8:33 PM, David Fitzjarrell <oratune@xxxxxxxxx> wrote: > It's been my observation that the Oracle Support analysts aren't really > different from us (outside of the access they have to internal documents we > can't see) so the comment that support experiences are a 'crap shoot' is > preety much on-target. You can get an analyst who knows Oracle well or you > can get one that may not know as much as you do (which is not a slam, just > an observation). I've had great experiences with Oracle support personnel > and I've had dismal experiences as well. > > You pay your money, you take your chances. :D > > David Fitzjarrell > > > ________________________________ > From: Michael McMullen <ganstadba@xxxxxxxxxxx> > To: oracle-l@xxxxxxxxxxxxx > Sent: Tue, April 12, 2011 10:48:21 AM > Subject: RE: Do you ask the question: How do I work with Oracle Support....? > > > > I’ve always suspected that this was just a way for agents to meet their > targets. Answer in a certain timeframe but don’t help, > > ________________________________ > > > > Poor experiences: Several of these: spend 1-2 hours carefully documenting a > problem, > > and then get a phone call asking to explain what was wrong. I can't tell > you how many > > times I have been asked a question that was clearly shown in the uploaded > documentation. > > (This is not just an Oracle problem, but an industry problem - seen it > elsewhere as well) > > > > Jared Still > Certifiable Oracle DBA and Part Time Perl Evangelist > Oracle Blog: http://jkstill.blogspot.com > Home Page: http://jaredstill.com > > -- Nilo Segura Oracle Support - IT/DB CERN - Geneva Switzerland -- //www.freelists.org/webpage/oracle-l