There are many people on this list from many parts of the world. Attempting to purchase Optacons or have them repaired is a tricky business. If this list can help people find reputable sellers or repair persons then we are performing a real service. By the same token, if we have an unusually bad experience with a service, we should have the ability to let others know of this too. If a seller or repair organization is criticized for it's practices, there should certainly be room here for them to respond. Then, it is up to us as individuals to decide in our own minds what kind of involvement we want to have with such service providers. At the same time, we really don't want the list to become a place for prolonged discussions of personal disputes. This should be carried on in private email or other private communications. There is a fine line here and probably any resolution will be somewhat arbitrary as far as the list is concerned. I think Charles and CJ have both made their points here and it's now up to us as individuals to make our own judgements. There is obviously a lot of feeling on both sides. I would suggest that it's time to take this back to private email between the contending parties and hopefully a resolution can be found. If anyone would like to have further discussion on this with either Charles or CJ, please do so in private email. Finally, please remember that personal attacks and/or flaming are not allowed on the list. Thanks to everyone for your cooperation. As always, you can drop me a note if you have questions or comments regarding list policies and practices. Moderating a list is really a fun thing, but it's also sometimes really work too. <smile> Don Bishop To unsubscribe at any time, just send a message to: optacon-l-request@xxxxxxxxxxxxx with the word "unsubscribe" (without the quotes) in the message subject. Tell your friends about the list. They can subscribe by sending a message to: optacon-l-request@xxxxxxxxxxxxx with the word "subscribe" (without the quotes) in the message subject.