on 26/8/02 15:23, Tee Cashmore at tee.cashmore@xxxxxxxxxxxx wrote: > As to previous posts re service, I agree with Martin, Bell have given me > great High Speed service & Tech help was reasonably Mac friendly. No need > for their help after using my own router, thereby bypassing Bell's software. > T'would be nice if Bell also gave one the choice of Modem purchase with a > monthly rebate. Bell Symcrapico, that's what I wanted to rant about (thanks for reminding me Tee): I recently saw a friend go through hell and back with Symcrapico high speed edition in Waterloo. Their tech support was downright rude (& not very knowledgeable), they were extremely greedy in their pricing (you pay in advance and only for the full month even if you only get 1 day of service... with Rogers I got the remainder of my month pro-rated when I cancelled with them), their service was markedly slower (and less reliable) than cable (she had experienced cable before), and their modem return policy is extremely corrupt. You send the modem *via mail* to Bell and if they lose it, you get charged $300 for a modem that isn't even worth $100 wholesale. Furthermore, when she talked to the support person (because she was concerned about mailing the modem) this support person (against company policy I am sure) told her to make sure that the post-office registered the mail (Bell didn't advise that in her package) because the chances of *someone* "losing" the modem was rather high & that Bell would very quickly withdraw the money from your bank account/credit card & this lady commented that it was very difficult to get money out of Bell when they did finally "find" the modem... (sounds like a disgruntled employee, or an employee who had some scruples working for an unscrupulous business). Eric. Users can subscribe to the List by sending an email to <muglo-request@xxxxxxxxxxxxx> with 'subscribe' in the Subject field Users can unsubscribe from the List by sending an email to <muglo-request@xxxxxxxxxxxxx> with 'unsubscribe' in the Subject field Users must send messages or replies to <muglo@xxxxxxxxxxxxx> All messages are archived so that you can view them at any time by going to <//www.freelists.org/archives/muglo> Problems concerning use of the FreeList should be sent to <paulthomas@xxxxxxx> Don't forget to periodically check our web site at: http://muglo.on.ca/