As an update I tried the file system repair, but no dice. I really am
not wanting to send it in for sa repair.
Matthew
On 10/10/2016 01:51 PM, Greg Stilson wrote:
Hello Matthew
One thing you can try is to enter the boot menu. You do this by having the
unit turned off.
Then hold the home button while you hold the power button.
After you get the vibration, you can release the power button but keep holding
the home button until you reach the boot menu.
You need to use your next thumb key (The one all the way to the right), to navigate
to "File system Check)
Activate this with the cursor router key and it will fix any file system
corruption
After it completes, choose the reboot option and see if this fixes your issue
If not please contact our support team and they will need to get it sent in.
Because the Touch is a new device we will prioritize your repair over any
others and will be able to get it back to you in 4 or fewer business days.
Best regards
Greg Stilson
HumanWare Product Manager - Blindness Products
-----Original Message-----
From: braillenote-bounce@xxxxxxxxxxxxx
[mailto:braillenote-bounce@xxxxxxxxxxxxx] On Behalf Of matthew dyer
Sent: Saturday, October 08, 2016 11:29 AM
To: Zachary Morris <morriszachary99@xxxxxxxxx>; braillenote@xxxxxxxxxxxxx
Subject: [BNU] Re: Frozon bn touch plese help.
The problem is I can't get into it. The unit either frezes at the boot prosses
or on the lock screen depending on if the SD card is in or not.
Thanks.
Matthew
On 10/08/2016 11:58 AM, Zachary Morris wrote:
Are you talking about the Touch? If so, you have to go to Android-------------------------------
Settings, Backup and Reset, and then find the factory data reset.
Thanks,
Zachary Morris
----- Original Message -----
From: matthew dyer <ilovecountrymusic483@xxxxxxxxx
To: braillenote@xxxxxxxxxxxxx
Date sent: Sat, 8 Oct 2016 11:53:08 -0400
Subject: [BNU] Frozon bn touch plese help.
Hi all.
I have had this problem once before, but some how the problem seemed to
have fixed itself. How eveer, the problem has reterned and now it will
not boot unless I remove the external SD Card. Even so, the locks up and
you have to hard poweroff the device. Someone posted directions from
Grege stillson on how to fix this. It invaulves formating the Internal
SD card, but I how ever dop not have that opsion in the support mode. I
have tried doing a file/factory reset removing all user settings, but
nothing. Is there something I am missing or does my unit need to go
back to hw for repare? Thanks.
Matthew
-------------------------------
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BNU: BrailleNote Users - a forum for users of BrailleNote family of products
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