[BNU] Re: BrailleNote not recognizing AC adapter
- From: "Roger Behm" <braillenote@xxxxxxxxxxxxx>
- To: <lucysirianni@xxxxxxxxxxxxx>, <braillenote@xxxxxxxxxxxxx>
- Date: Mon, 13 May 2013 19:38:01 -0500
HI Lucy,
I have customers with that issue many times andit is mainly because the
female AC plug on your apex has been damaged from unplugging many many
times and have it jerked out forgeting to unplug before you take it away.
To se if that is the issue, just plug it in and then gentley move it from
side to side or up and down and see if your apex says AC adaptor off or AC
adaptor on.
Also see how tight your male AC plug feels when inserted in to the female AC
jack on your apex.
The part for replacing is real cheep a few dollars, but shiping and hourly
wage of $125 per hour is the kicker.
If it is under extended hardware warranty that usually is repaired for free
and just shipping costs back to you if not under first year warranty, when
shipping is free both ways.
Regards,
roger
ADAPTIVE INFORMATION SYSTEMS INC.
WE MAKE TECHNOLOGY ACCESSIBLE TO THE VISION IMPAIRED AND READING DISABLED
ROGER A BEHM, PRESIDENT
1611 CLOVER LANE
JANESVILLE WI 53545-1388
VOICE: 608-758-0933
TOLL FREE: 877-792-4768
Cell: (608) 346-7059
FAX: 608-758-7898
EMAIL: AISTECH@xxxxxxxxxxxxx
WEB PAGE: WWW.ADAPTIVEINFORMATION.ORG
----- Original Message -----
From: "Lucy Sirianni" <lucysirianni@xxxxxxxxxxxxx>
To: <braillenote@xxxxxxxxxxxxx>
Sent: Sunday, May 12, 2013 1:36 PM
Subject: [BNU] BrailleNote not recognizing AC adapter
Hi all,
My BrailleNote seems to be recognizing the AC adapter only
intermittently. I get "AC adapter on" and "AC adapter off" messages
continually as I work, despite the fact that I've done nothing with the
adapter. Does anyone know why this may be happening? Does it seem like a
problem with the adapter or with the unit itself, and what can I do to fix
it?
Thanks in advance for any thoughts!
Lucy
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-------------------------------
BNU: BrailleNote Users - a forum for users of BrailleNote family of products
from Humanware.
Website: www.braillenoteusers.info
IMPORTANT: By default, replies will be sent to individuals. If you feel that your reply
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