Hi BrailleNote users:
Humanware offers choices if you are not happy with your touch you bought from
them or a dealer.
you can return your touch in the first 30 days for a full refund, as long as
you send the unit back in the same condition you received it and all
accessories and packaging are included.
They also offer 4 day turn around with repairs of the touch, I have had that
experience with three units sent in and had them back in less than 14 days or 8
work days!
They also offer trade ins up to $800 towards the purchase of a new touch 32 for
a working or non working units as trade in credit.
You also can purchase the customer care package 1 or 2 year package which
HumanWare gives you a free loaner delivered in 2 business days, while your unit
is in for repairs.
The issues of the unit freezing up most likely is the end-users did not turn
off automatic updates of APPS, which you can do under the Google playstore,
because if you have automatic APPS updates on, your unit will not be able to do
anything until all the updates are done. This happens about every week or so,
since Google android operating system is constantly updating frequently!
If your braille display freezes up and shows enabling keysoft and doesn't seem
to change at all or almost never, that could be from theh earlier hardware
issue, which Humanware has resolved in all future units sold.
The drivers for screne readers have ben sent out to theh manufacturers of the
major screne readers and the touch works great with IOS apple products in the
soon to be release Keysoft 2.0, probably this week, unless something shows its
ugly head.
For those who are having issues with your Touch unit, , your dealer should
stand behind you and help you resolve any issues with your touch, at least that
is what my company offers for those who purchase from Adaptive Information
Systems inc.
I would be more than happy to talk to any Touch owner, whether you bought your
unit from my company or not to assist you with issues you are experiencing with
your touch.
phone: 608-758-0933
Regards,
Roger A. Behm, President
