I use an Epson Perfection 3170 at work with Windows XP Professional and don't have any problems. I've never used Windows ME so can't say if that is the source of Louise's problems. I've done a lot of scanning with Windows 98 SE, though, and again had no trouble such as she describes. HTH Donna To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.