RE: so get a load of this - venting on support
- From: <Joel.Patterson@xxxxxxxxxxx>
- To: <ChrisDavid.Taylor@xxxxxxxxxxxxxxx>, <Hemant.Chitale@xxxxxx>, <Richard.Goulet@xxxxxxxxxxx>
- Date: Thu, 3 Nov 2011 09:16:35 -0400
:) I had an SR drag on for a year making Grid completely self maintaining.
During the course somewhere it appears to me that an entire app server group
specializes in this area, (AS being a bit of overkill for smaller shops). But
the analyst does not necessarily reassign the SR to this 'other group', like it
was Peoplesoft or something. So an analyst is available that does not know
how to do these things, and I guess consulted once in awhile -- anyway there is
a lot to it, and a year is a long time.
Joel Patterson
Database Administrator
904 727-2546
-----Original Message-----
From: oracle-l-bounce@xxxxxxxxxxxxx [mailto:oracle-l-bounce@xxxxxxxxxxxxx] On
Behalf Of Taylor, Chris David
Sent: Thursday, November 03, 2011 8:50 AM
To: 'Hemant.Chitale@xxxxxx'; 'Richard.Goulet@xxxxxxxxxxx'
Cc: 'oracle-l@xxxxxxxxxxxxx'
Subject: RE: so get a load of this - venting on support
I feel your pain. I opened an SR with Support on 11g Grid Control. I
specifically put in the SR that the 10g resolution doesn't work for GC 11gR1.
The tech assigned to the SR sends me a Doc to follow which I can't even view on
Metalink. I don't know if it doesn't exist or what [yes, I've searched "All
Sources"].
Chris Taylor
Sr. Oracle DBA
Ingram Barge Company
Nashville, TN 37205
"Quality is never an accident; it is always the result of intelligent effort."
-- John Ruskin (English Writer 1819-1900)
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