Fw: Re: Just my opinion - Add your valid suggestions about MOS to the endless feedback request
- From: kathy duret <katpopins21@xxxxxxxxx>
- To: oracle-l@xxxxxxxxxxxxx
- Date: Thu, 3 Mar 2011 08:02:22 -0800 (PST)
I don't know about any of you but I get plenty of feedback requests when I
close an SR.
In each of those feedback requests they ask about MOS.
So - Give them VALID suggestions.
You can also open an enhancement request.
I agree MOS is far from perfect.
Oracle also moved to SSO for their employees at the same time which made their
life easier.
I personally think the usability of the knowledge base has really suffered and
I let them know this and give them examples of what I can't find or have issues
with.
Think of it this way. If your users came to you and said this is awful fix it,
what would you say in return? You would want specific examples of what works
and what doesn't.
Anyway, getting off my soap box now and getting back to work.
K
--- On Thu, 3/3/11, Jared Still <jkstill@xxxxxxxxx> wrote:
From: Jared Still <jkstill@xxxxxxxxx>
Subject: Re: Just my opinion - the move of MOS to Flash is still a bunch of crap
To: sacrophyte@xxxxxxxxx
Cc: "Oracle-L Freelists" <oracle-l@xxxxxxxxxxxxx>
Date: Thursday, March 3, 2011, 9:43 AM
On Thu, Mar 3, 2011 at 7:05 AM, Charles Schultz <sacrophyte@xxxxxxxxx> wrote:
I have been sitting on the sidelines and reading this, tempted to respond. I
got to talking to someone at the manager level in Support who has also been
looking at these. What is most helpful is to identify exactly what you want to
change, and maybe even how to change it. Some of those on this thread did that.
Some did not. =)
I myself have had a number of suggestions that I have made known to various
folks in the Support structure. And there are days I feel exactly like you do,
Jared. I am glad you got that off your chest, but I would encourage us all to
be specific about what we want - it makes it much easier for developers to
deliver specifics. Not saying they will, but at least they cannot use the
excuse of not knowing.
When this was new, and even worse, there were specific suggestions, complaints
and issues raised.
It's been what, two years now? We should not still need to be complaining
about it.
Jared StillCertifiable Oracle DBA and Part Time Perl Evangelist
Oracle Blog: http://jkstill.blogspot.com
Home Page: http://jaredstill.com
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- » Fw: Re: Just my opinion - Add your valid suggestions about MOS to the endless feedback request - kathy duret
