In my experience, Oracle will work with you to recover as soon as possible, but it is your responsibility to use the recovery tools provided.
In other words, you need to make sure that at all times you have a backup that allows you, according to Oracle's specifications, to recover within a timeframe that is acceptable to you. That may mean a cold backup once a fortnight, or flashback database and continuous RMAN backups. It's up to you, but you are basically the architect of your own recovery woes.
Cheers, Tony On 24/06/10 8:26 AM, Neil Chandler wrote:
I don't think you would get very far in trying to sue them for what is a bug, even if you're the first to come across it. They don't guarantee their software is bug free. No software house does. If you read the licensing agreement, it says that problems will happen and that it will endevour to fix them based upon the severity of problem as defined in the support agreement. This bug is no different in severity to a data corruption, or system unavailability due to repeated crash or indefinite hang. regs Neil Chandler ------------------------------------------------------------------------ Imagine this happened back in 2005 and a company is the first one who hits the bug in 9.2.0.5 (released in 2004 I believe) and lost his production data what is the software maker responsability? Thanks -- LSC ------------------------------------------------------------------------ Get a new e-mail account with Hotmail - Free. Sign-up now. <http://clk.atdmt.com/UKM/go/197222280/direct/01/>
-- //www.freelists.org/webpage/oracle-l