[BNU] Fwd: [CASE:129645] Hellow

From: Lauren Bishop <laurenalexis96@xxxxxxxxx>
To: "braillenote@xxxxxxxxxxxxx" <braillenote@xxxxxxxxxxxxx>
Date: Tue, 28 May 2013 15:46:24 -0400

Sent from my iPhone

Begin forwarded message:

> From: Stephen Van Eerdewijk <stephen.van-eerdewijk@xxxxxxxxxxxxx>
> Date: May 28, 2013, 3:28:12 PM EDT
> To: Lauren Bishop <laurenalexis96@xxxxxxxxx>
> Subject: RE: [CASE:129645] Hellow
> Reply-To: Stephen Van Eerdewijk <stephen.van-eerdewijk@xxxxxxxxxxxxx>
> 
> Hello,
> 
> Thank you for your comments and suggestions regarding the BrailleNote.
> 
> Please be advised that the issues with the web browser, and the docx support 
> will be available in our next update of the Keysoft operating system.
> 
> With regards to the email application: it is necessary to have the email size 
> restrictions in place so that the flash disk on the BrailleNote does not get 
> full every time you receive email, as this can happen very quickly with large 
> emails, especially when several come in at a time.
> 
> We are constantly updating our software to meet the needs of our customers, 
> and your feedback is greatly appreciated.
> 
> Please check for updates regularly. Subscribing  to our BrailleNote news wire 
> is the best way to receive email notifications immediately when we have 
> released new software update, or for news on your product.
> 
> Kindest Regards,
> The HumanWare Technical Support Team
> 
>   
> 
> On 2013-05-24, 06:01pm, Lauren Bishop (laurenalexis96@xxxxxxxxx) wrote:
> Hello, 
> 
> I have been using a BrailleNote for over 7 years, and I have to 
> say that it truly is a great product. I have been around to 
> watch major changes take place, but an updated Web browser, DOCX 
> support, support for YouTube, an updated email client, and a 
> better book reader would be very beneficial to me. 
> 
> I am under the impression that an upgraded web browser would 
> require an updated operating system. I do understand that this 
> takes time, but the effort would be well worth it. A better Web 
> browser would allow me to access my school grades, website, face 
> Book, and Book Share (I currently can not log in to BOOK Share on 
> my BrailleNote do to the Security Alerts). To sum this up, an 
> updated browser would allow me to become a more productive 
> individual. 
> 
> With the developement of Microsoft Word 2007 and later, came 
> problems for BrailleNote users. Currently, the BrailleNote does 
> not have the capability to read DOCX files. It would be 
> beneficial to me to have this support on my notetaker because no 
> one has Microsoft 2003 anymore and it is annoying to have to have 
> documents saved in an alternative format. Having DOCX support 
> would allow me to access important school information through 
> email and online as well as allow me to have certain font 
> attributes that sighted people use. 
> 
> An application for youtube or support for YouTube would be very 
> beneficial. Not only is YouTube a great source for students it 
> is a common place that the whole world shares music and videos. 
> I understand that the BrailleNote is designed for the blind and 
> does not have any visual output, but the ability to at least get 
> the audio from the videos would be very beneficial to me as I 
> can't see a computer screen anyway. 
> 
> An updated email client would allow for me to have better 
> communication with my peers, family, and teachers. Currently, it 
> takes a long time to receive emails on the BrailleNote as it 
> downloads one email at a time. Also, it is not efficient for a 
> productive person to have to "babysit" the BrailleNote to make 
> sure it can download any email no matter what the size of the 
> email. 
> 
> Finally, a upgraded Book Reader would be very beneficial to me. 
> It is very bennificial for a student like me to be able to access 
> books efficiently from Learning Ally and read them on my 
> BrailleNote at the same pace as my sighted peers. Currently, it 
> takes too much time for me to read Learning Ally books on my 
> BrailleNote because it takes too much time to wait for the book 
> to load and find the page I need to read. An Updated Book Reader 
> that better supported Learning Ally and other audio books would 
> help me have everything on one device and make me a more 
> efficient student. 
> 
> In conclusion thank you for taking the time to read this email, 
> and I respectfully ask that you consider looking in to the 
> features that would make the BrailleNote a better tool for all of 
> its users. 
> Thank You, 
> Lauren Bishop
[BNU] Fwd: [CASE:129645] Hellow

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