Hi all,
Tracy, the reason I was having problems was that the scanner is or was
part of the bookshare staff. Apparently, the email hasn't been purged
from the system or the given scanner doesn't answer email. According
to Judy S, one has to write to Volunteer@xxxxxxxxxxxxx if one wants to
reach a staff scanner.
My point is that I didn't know this, and I spent two weeks waiting for
a response which never came. I'm hoping that at least my complaint to
the Volunteers Team will get noticed and I will not have written my
complaint in vain. I'll let you all know if I hear anything tomorrow.
I know I won't get a response today, it's Memorial Day. But email is
communication that can wait.
Ann P.
Original message:
I had a similar problem with chapter headings, but I wrote to someone,
possibly the scanner listed in the book history, and got the headings and
their page numbers so I could fill them in.
Also, my book came back to the check-out list with a hold for me, and I
received a detailed email about what needed to be fixed in the second
go-around.
I don't know why others' experiences were different; mine was only a couple
months ago.
Tracy
-----Original Message-----
From: bksvol-discuss-bounce@xxxxxxxxxxxxx
[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Ann Parsons
Sent: Monday, May 29, 2017 7:56 AM
To: bksvol-discuss@xxxxxxxxxxxxx
Subject: [bksvol-discuss] Re: Problem with the Conversion System?
Hi all,
Well, as the old farmer's wife said, "If I knowed you was comin', I'd have
baked a cake."
You nailed it on the head. If I had only known I would have written to
Volunteer@xxxxxxxxxxxxx and probably gotten an answer. I rejected the
book because I couldn't get the info I needed like chapter headings.
Apparently, the chapter headings were graphics or something, so they didn't
scan. So I had no idea except my best guess as to where they were supposed
to go. Frustrating because there really wasn't much else wrong with the
book.
It would be truly helpful if the volunteer coordinator would spend a little
more time on this list, and be available to answer questions.
What would be even more helpful is actually receiving a notification about
such things instead of having to throw away perfectly good work through
ignorance.
I guess I sound a bit frustrated, but really, a newsletter about once every
three months is hardly communication with one's volunteers.
Twitter is available, so is facebook, so is this list. using it to remind
volunteers that wish List scans are done by staff and if there are questions
one should write to Volunteer@xxxxxxxxxxxxx is vital information, IMO.
<grrr> That was a good book, too. It was a star Trek book, and I was
interested in it. <sigh>
Ann P.
--
Ann K. Parsons
Portal Tutoring
** New EMAIL: akp@sero.email
web site: http://www.portaltutoring.info
Skype: Putertutor
"All that is gold does not glitter,
Not all those who wander are lost."
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