Bud, Sorry, I don't know a phone number for them. You might try writing directly to Peter, though. According to his e-mails to the list, his address is Peter.S@xxxxxxxxxxxxx Gerald -----Original Message----- From: bksvol-discuss-bounce@xxxxxxxxxxxxx [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx]On Behalf Of Bud Schwab Sent: Wednesday, August 24, 2005 7:34 PM To: bksvol-discuss@xxxxxxxxxxxxx Subject: [bksvol-discuss] Re: can't sign in Hi Gerald, Thanks for the suggestion. I just now did it but unfortunately it didn't fix it. I guess I'll just have to wait until bookshare support answers my email about it. I wonder how long it takes for them to answer email? Do you know of a phone number for such things as that? Thanks. Bud At 04:50 PM 8/24/2005, you wrote: >Bud, > >You could try pulling up your internet options in your browser and deleting >your cookies if you're using Internet Explorer and see if that makes a >difference. From what I remember, your e-mail address for the field above >your password is stored in a cookie. Seems like someone else had a problem >earlier this year and deleting their cookies fixed it. > >Gerald > >Gerald > >-----Original Message----- >From: bksvol-discuss-bounce@xxxxxxxxxxxxx >[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx]On Behalf Of Bud Schwab >Sent: Wednesday, August 24, 2005 5:08 PM >To: bksvol-discuss@xxxxxxxxxxxxx >Subject: [bksvol-discuss] Re: can't sign in > > >Thanks Cindy for replying. I did send a note to support and I will >see what they come up with. I noticed that my id wasn't in there >anymore either. I had to type it in but it doesn't seem to stay. In >the meantime I'll just keep the book here while I scann another one. > >Bud >At 01:24 PM 8/24/2005, you wrote: > >Dear Bud, > > > >You're not being ignored (smile). I, for one, simply > >had no idea what to suggest, and I hoped someone else > >would. My only suggestion wold have been to write to > >Gustavo, Janice or Peter at Benetech.org.--and > >hopefully whoever is covering the volunteer list until > >Marissa is replaced would see your message and > >respond. At least Jim did have an idea--he's one up on > >me. (smile). > > > >We had that problem with our DSL one day. Somehow > >there was a glitch--there may have been a power surge > >or something wrong with the telephone system, but our > >password had been wiped out and we couldn't access the > >web at all. We had to call and, with assistance, > >re-set up our DSL and put in a new password. > > > >Cindy > > > > > >-- Bud Schwab <budschwab@xxxxxxxxxxx> wrote: > > > > > Hi Jim, > > > > > > No, the cap lock is off and I tried it again this > > > morning and still > > > can't get in. Sure seems strange since I've been > > > doing the same > > > thing for a couple years. I wonder who I can > > > contact at bookshare > > > to see if they can figure it out. > > > Thanks for your reply. Yours was the only response I > > > received. > > > > > > Bud > > > At 10:37 PM 8/23/2005, you wrote: > > > >Did you have the cap lock on? > > > >JIm B > > > >----- Original Message ----- From: "Bud Schwab" > > > <budschwab@xxxxxxxxxxx> > > > >To: <bksvol-discuss@xxxxxxxxxxxxx> > > > >Sent: Tuesday, August 23, 2005 8:52 PM > > > >Subject: [bksvol-discuss] can't sign in > > > > > > > > > > > >>Hi gang, > > > >>I just tried to upload a book and it said I was > > > using the wrong > > > >>password. So I tried it a couple more times with > > > the same > > > >>results. So then I clicked on send me my password > > > and when it came > > > >>it was the very same one I have been using for the > > > past two > > > >>years. Any thoughts on what I can do? > > > >>Thanks. > > > >> > > > >>Bud Schwab > > > >>W 6 Z Y P > > > >>Malibu, California > > > >> > > > > > > > > > Bud Schwab > > > W 6 Z Y P > > > Malibu, California > > > > > > > > > > > > > > > > > > > > > >____________________________________________________ > >Start your day with Yahoo! - make it your home page > >http://www.yahoo.com/r/hs > > > > >Bud Schwab >W 6 Z Y P >Malibu, California Bud Schwab W 6 Z Y P Malibu, California