I might be over enthusiastic, but seems to me that we are a great orginazation which allows blind and print disabled people to help themselves in a way no other book provider does. Think of it! We can scan, validate, and upload additions to the collection at will. One can't do that at RFB&D, or nls, or the braille bookstore, or Amazon, or Shop.com, etc. Think you get the point. Glitches and re-staffing happen in every organization. It's called growth. The more an organization learns about itself, the better it becomes. So keep the faith. As for you guys who are computer literate, a special thanks for all you do. Personally, I am an idiot, but mebe anybody can learn? Peace, Ernie